Archives: April 2011

Free Trouble Ticket Tracking Solution for Help Desk?

Author: admin 20 Apr 2011, Comments (0)
Keith asked:


Hello-
I am basically the sole Help Desk Rep at my company. My company employs about 65-70 employees, we have approx 60 desktops, 21 laptops, 10 printers, ect and I am responsible to maintaining all of that, along with phone/email support, and some minor networking.

To top it all off we have no real Help Desk Tracking system in place.

Does anyone know of a Free, or cheap, trouble ticket tracking system? I have so many ongoing problems and projects that I often times forget about smaller problems that come back to haunt me.

Thanks!

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Portable printer for documents?

Author: admin 9 Apr 2011, Comments (0)
Laur asked:


Due to learning disabilities and some other factors, I have an IEP that allows me to use a laptop to type my notes instead of writing them by hand. School just started a week ago and things are going fairly well, except for assignments that I type out that are due during the same class period. Whenever I try looking for a portable printer that I could maybe store in a teacher’s room or in the office, all I get are printers that only do 4×6 photos.

Is there such a thing as a small printer that will just print black and white documents, and that I could easily store in a classroom? If it could do color that would actually be quite nice for use during the summer, but right now all I need is a cheap, tiny printer.

Also, is there such a thing as a printer that’s thin enough for me to actually put in my messenger bag and carry from class to class, or is that just wishful thinking on my part? Thanks!

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